1. Introduction

Junaid Ideas (“we”, “us” or “our”) is an online store in Pakistan offering premium imported power tools, hardware, workshop equipment and DIY products. This Privacy Policy describes how we collect, use, share and safeguard your personal information when you visit our website, place an order, or contact our support team.

By using our website and services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.

2. Information We Collect

Information you provide

• Name, phone number and email address
• Shipping and billing address
• Order details, product preferences and purchase history
• Messages sent through contact forms, WhatsApp, email or phone
• Account credentials, if you register an account with us

Information collected automatically

• Device type, browser, operating system and screen resolution
• IP address and approximate location
• Pages viewed, time on page, referring links and clicks
• Cookies and similar technologies used to keep the site working correctly

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing, confirming, packing and delivering your orders
• Providing customer support, warranty assistance and after-sales service
• Sending order updates, delivery notifications and invoices
• Handling returns, exchanges, cancellations and refunds
• Improving our product range, website performance and checkout experience
• Preventing fraud, misuse and unauthorised transactions
• Meeting legal, tax and regulatory obligations in Pakistan

4. Payments

Payments may be made through cash on delivery, bank transfer or approved online payment gateways. Online card and wallet payments are processed directly by the relevant payment provider. We do not store your full card number, CVV or banking credentials on our servers. Payment providers handle that data under their own security standards and privacy policies.

5. Cookies

Cookies are small text files stored on your device. We use them to keep items in your cart, remember your preferences, maintain a secure session and understand how visitors use the site. You can disable cookies in your browser settings, but some features such as cart and checkout may not function correctly.

6. Sharing of Information

We do not sell or rent your personal information. We share it only when necessary, with:

• Courier and logistics partners, to deliver your order
• Payment processors, to complete a transaction
• Service providers who host, maintain or secure our website
• Government or law enforcement authorities, where required by law

These partners may access only the information needed to perform their function, and are expected to keep it confidential.

7. Data Retention

We keep your information for as long as your account is active, or as long as needed to fulfil orders, honour warranties, resolve disputes and comply with legal and accounting requirements. When it is no longer required, we delete it or store it in an anonymised form.

8. Data Security

We apply reasonable technical and organisational measures — including encrypted connections, access controls and restricted internal access — to protect your data against loss, misuse and unauthorised access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete your account and associated personal data
• Withdraw consent for marketing communications at any time

To make a request, contact us using the details below. We may need to verify your identity before acting on it.

10. Marketing Communications

If you have opted in, we may send occasional updates about new arrivals, restocks and offers by email, SMS or WhatsApp. You can opt out at any time by replying with “STOP”, using the unsubscribe link, or contacting our support team. You will still receive essential messages relating to your orders.

11. Third-Party Links

Our website may link to manufacturer pages, courier tracking portals or other external sites. We are not responsible for the content or privacy practices of those websites, and we encourage you to review their policies separately.

12. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If we learn that we have done so, we will delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with a new effective date. Continued use of our website after an update constitutes acceptance of the changes.

14. Contact Us

For any questions about these terms, your order or a warranty claim, please reach out to us:

• Email: info@junaidideas.com
• Phone / WhatsApp: +92 312 6100065